Summary
RITA McCann now feels that she is a better leader and has a greater understanding of what leadership is all about, thanks to the professionalism of a course organised by a West Midlands specialist.
Rita, aged 45, works as part of a change team within the Customer Relations department of Severn Trent Water which always strives for continuing improvement in all aspects of its business. She currently manages Billing Planning within the Field Services department on a temporary basis standing in for another manager.See the full content of this document
Extract
On Course for New Leadership Skills
Severn Trent encourages its employees to undertake c...
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