Summary
SOME of Birmingham's poorest people could lose out following a major shake-up of the city council's neighbourhood offices, it has been claimed.
Eight of the 30 buildings where council customers go to apply for benefits and raise housing issues are to close - saving the authority pounds 3.3 million a year. Council leaders insisted a new set-up, with 13 customer service centres and nine part-time neighbourhood offices, would offer an improved service.See the full content of this document
Extract
Council Offices Outcry
The changes are based on new computer systems and a call centre, which will enable many of the...
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